windstream Reviews and Complaints

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windstream Reviews

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  • Inadequate Internet, customer serivce, technical support



    Horrible experience. I should have known last year when I connected my internet service with Windstream by the 6 week wait time for installation that this was going to a horrible company. When I had problems they were slow to respond and switched me to paperless billing without my consent, therefore bills were do and I never received them even through email. the internet connection has been horrible the whole time I have had service but at least it would only cut out half of the time. Im having a hard time finding anything positive to say about this company or their services. My troubles... More...
    (Internet - Sponsored by DIRECPATH)
    marshabowman's Picture   marshabowman    0 Comments   Comments
  • Windstream: HORRIBLE!!!!



    It is amazing that when I look at the reviews they are all bad. VERY few good reviews. Just wonder is windstream ever looks at these????? Ok, now for my problem. SADLY, several years ago Windstream bought my good internet provide. Ever since it has been lousy service. Internet goes off, can't sign on, SLOW, extremely difficult to work with Apple products. I call Apple thinking it was their product. They completely reformatted my phone, still have the same issue. Call Windstream, they blame it on someone else. They never own up to their problems. Then, you sit on hold for... More...
    (Miscellaneous)
    cmartin859's Picture   cmartin859    0 Comments   Comments
  • Windstream DSL



    Your DSL service has never been very good, you never achieve the 3M download speed I pay for, but June 2014 you have achieved a new low in service. Your service has been virtually unuseable. When your DSL is able to get me on the net, it is slower than dialup. July 2014 has started on a dismal note with zero service yesterday. Please credit my account for full refund for June 2014, my phone number is 409 584 2281. More...
    (Internet - Sponsored by DIRECPATH)
    spmuse's Picture   spmuse    0 Comments   Comments
  • Windstream puts kids in danger



    Came home on Monday to a Windstream van in my driveway. I didn't order service, but they are running service from my property to two new builds next door. I live in a semi rural area so their utility line is exposed, above ground running 70 feet along the front of my property and across my driveway. I had an asphalt crew at my house to fix my driveway and they were unable to cross an exposed utility line and left, charging me $400 for the unused asphalt. Windstream treats me like an idiot, we will bury it Tuesday... that's a week and a day this line will be exposed. Where it is... More...
    (Internet - Sponsored by DIRECPATH)
    ColleenMarie's Picture   ColleenMarie    0 Comments   Comments
  • Windstream Phone Company



    Beware of wind stream 's business Practices. I transferred my service to another provider, went through a long process that Windstream made hard to do. They didn%u2019t tell us that we needed to fill out forms to cancel service even though our numbers are on another provider. So we have two months worth of bills even after we twice canceled service using their forms. They told us once the service is canceled we can dispute the bill with their billing dept. This, $1,000 dollars later as they are still billing us for numbers they do not provide. More...
    (Miscellaneous)
    birdparadise's Picture   birdparadise    0 Comments   Comments
  • Beware of the words "Merge Plus" on bill



    Although I have had internet service with Insight since 1990 in June, 2012 windstream decided they wanted to bill me for internet service also. My bill was altered without my permission and a line on the bill read "Merge Plus $59.99" I just assumed it was the new name for the 3 types of long distance listed as the service providers. No where on the bill did it say internet was being provided. I only had phone service with windstream as soon as they deceptively add the internet my phone bill went up by about $50. Think how many of you never look at you bill%u2026NOW LOOK.... More...
    (Miscellaneous)
  • I know I'm paying way too much



    When we moved to our current location over 15 yrs. ago Windstream was then Alltel & someone came out to our business to tell us what we needed for our phone & internet services. At the time we needed 3 phone lines with one of them being a rollover line & one being a dedicated fax line with a switch box (not sure that's the name of it) that's in the closet. I know phone service has changed dramatically since then along with the fact that cell phones are being used more & more with businesses. I have tried calling Windstream to try to get someone to come out &... More...
    (Miscellaneous)
    mstappy's Picture   mstappy    0 Comments   Comments
  • Windstream Service is AWFUL, hurting my business



    We have been a medium business customer for 3 1/2 years. We have several T1 lines and voice over two locations. From day 1 we've had issues. The T lines into one of our locations is spotty and hardly ever gives the service promised. We had one line going in and thought to try increasing to two would help. It took 7 MONTHS to get that one extra T1 line into that building. I have gone through 8 account reps in those 3 years and each one has been as worthless as the one before it. So, finally we're leaving this horrible company, we submit our port requests and turn in our... More...
    (Miscellaneous)
    angelasbaron's Picture   angelasbaron    0 Comments   Comments
  • Windstream



    Windstream high-speed internet is slower than our old dial-up used to be and service quits often. They have repeatedly promised to improve and it has never happened, it only gets worse. Either they don't care about their customers or don't have the ability to provide what they've promised.If you're in an area where you can choose, don't pick Windstream, unless you like shitty internet that cuts off often. And don't believe anything they say, it'll only get worse. You'd be about as well off with 2 tin cans and some string. Lee Blount, unsatisfied... More...
    (Internet - Sponsored by DIRECPATH)
    leeb's Picture   leeb    0 Comments   Comments
  • windstream very bad service



    be loyal customer for over 1.5 year, till the day internet not work for over 3 days, called the technical support many times, no one can tell me what the problem is and even suggest me need send my computer back to manufactures to get fix, since my telephone and TV is internet bond , i can not do anything, and with my home office business. no technician offer a home visit, i have to find and switch to other CO. to fix. it approved not the computer problem but the router, then i got charge for early termination fee More...
    (Internet - Sponsored by DIRECPATH)
    pacar14's Picture   pacar14    0 Comments   Comments
  • PC



    I'm a tech in a small call center that calls people about their debts and Windstream in my opinion is the WORST phone company I have ever dealt with. We have an automated dialer that calls our consumers to tell consumers how much they owe on their account. Well Windstream changed the caller ID on us for along period of time and put a call back number that was to no where. This cost our company thousands and thousands of dollars plus the cost of calling numbers where people could not call us back. Windstream offered a $1700 settlement out of the modest $7500 we asked for and we refused... More...
    (Credit Cards, Finance, Banks)
  • lousy customer service/NO high speed internet



    In the phone book ad for Windstream it actually says "GET BLAZING-FAST HIGH-SPEED INTERNET". What a crock! They should be shut down for false advertising! I've been clocking the speeds of the so called high speed service in this area and the highest I've speed so far is 120kbps. Not even a MB! the worst was 66kbps so far. When I called to complain the person didn't want to hear what I had to say and continually cut me off. When I quoted the phone book ad she cut me off again! They have definitely trained they're people what to say because they know they're... More...
    (Miscellaneous)
    ljret20's Picture   ljret20    1 Comments   Comments
  • Windstream phone service



    My phone service in a rural area has been really bad. After multiple reports of extreme static, and intermittant service over several months, it only has gotten worse. This week I was told the repair tcket was closed because it had been fixed. This was said to me as I could hardly hear the rep on the other end of my phone line due to static.( I never saw the technical repairman at my house during expected arrival time.) This problem is exacerbated by the fact that my Verizon cell phone sevice stops 1/2 mile before my house. I am 65, home a lot, and at times no means of communication... More...
    (Repair Services)
    Susanjeanb's Picture   Susanjeanb    0 Comments   Comments
  • Poor Phone/Customer Service, Still Billing After Cancellation!



    Our company has been a Windstream client for years and finally got fed up with the constant disconnection and phone problems. Being a medical practice we can not afford to go 4-6 hours without a phone connection. Since we have changed over to AT&T we have still been getting billed for services that we have not received. I can never get anyone who knows how to help me. When I thought I found someone to email with, she was handling my dispute and all of the sudden she wasn't with the company anymore. In addition to all of the trouble Windstream service fees/prices are double of... More...
    (Repair Services)
    YourCustomer's Picture   YourCustomer    0 Comments   Comments
  • Billed me for an extra month, no response or refund



    I cancelled my windstream service in person at their office in State College, PA, because I was moving out of the area. The next month (July), they auto-billed me for internet and cable despite the cancellation. I called them, and they said they would send me a refund check in the mail. I waited a month, no check. I received an e-statement in August for the full amount of cable and internet again. I called customer service, and was informed that the most recent statement was false, and that my check for the original refund was still en route. This representative informed me that the amount... More...
    (Internet - Sponsored by DIRECPATH)
    ninini's Picture   ninini    1 Comments   Comments
  • Windstream Poor tech support



    Having trouble with DSL and the Windstream technicians have no clue what they are doing. Their response is the same for all slow issues. They say "There are problems in your area". They say this even though I'm trying to tell them my speed test is a little more than 10 times the normal speed. They tell me that everyone is having the same issue and running 10 times to slow is normal for this area. They think I am dumb. Please educate your technicians a little bit. More...
    (Miscellaneous)
    ramco's Picture   ramco    0 Comments   Comments
  • Worst service ever



    I can not believe a company like this is even allowed to exist! Absolutely horrible customer service, when I asked to speak to a supervisor they told me there wasn't one. My company's land line has been dead for over a month and they keep promising our phones will be turned on on this date and it doesn't and then another date and it wasn't ... Today is supposed to be another date promised and when I called to inquire the time frame they say maybe tomorrow!! Are you kidding me? It is absolutely absurd that I can't even call my clients and they can not call me. I can... More...
    (Miscellaneous)
    Emgemg's Picture   Emgemg    0 Comments   Comments
  • Review: customer service



    Monday, August 26,2013, we had an appointment from you to have our connections restored, and a gentleman from your company, by the name of Bob(we don't have a last name), came as scheduled to our home and was the most professional and courteous person we've encountered for some time. It was sooooooooooooooo hot and humid that day we attempted to overflow him with cold beverages, and he remained as courteous throughout his entire time here. We're sure you have many dedicated employees, but Bob exceeded and we hope if we ever need service from you we can request him. Thanks to... More...
    (Repair Services)
    matpatton1's Picture   matpatton1    0 Comments   Comments
  • Windstream apartment monopoly



    About 3 years ago, our apartment complex said we have a "great deal" we are partnering with Windstream to provide your phone, Internet, and satellite service. Previous was charter but you could get dish network or DirecTV. Well we got the top 200,1 dvr hd, 1 hd receiver, 1 sd. What is great deal of price? $95.00/mnth no contract. I called to see about getting Hopper and other new deal offered by dish for whole home dvr hopper same channels all hd. For 65$. Dish can't do it because windstream has contract w windstream. Windstream said not giving me any deal or hopper because... More...
    (Cable TV)
    Enm84's Picture   Enm84    0 Comments   Comments
  • Windstream Internet



    I'm so disgusted with this company! They claim they're so great but here I am, week three and still my internet is not fixed! I have replaced everything, splitter, modem, line from phone jack to computer, the computer is only two years old! Four service guys have been here and still nothing. I called and was telling them the problem and was told the supervisor would call me back, and here it is five hours later and no return phone call. There was another service guy that was suppose to come between 1pm and 5pm. No show. No call to tell me . I agrree that there should be a class... More...
    (Repair Services)
    dolphinmom4's Picture   dolphinmom4    1 Comments   Comments
  • bad service



    internet sucks always drops customer service is bad and long hold time to get calls answer and when you get a rep you are transfer 100 time to others department just to get to the same department you started with in the beginning. I can wait to get rid of them switching to time warner. very disappointed with this business More...
    (Cable TV)
    sharonwilson's Picture   sharonwilson    0 Comments   Comments
  • Inconsistent internet service



    Only have 3 meg available in my neighborhood but it is very inconsistent (Signal strength up and down) talked with windstream customer service and my neighborhood is not due for upgrade till early 2014. Requested lower rate due to the fact that I am not getting on a consistent basis what I am paying for. I was told by customer service that "Sorry going to have to live with it". Windstream technician came out a few months ago to check things out and he advised to move my service to cable. I have been a windstream customer for almost 30 years. The customer service rep. was very nice... More...
    (Internet - Sponsored by DIRECPATH)
    rayfussell1's Picture   rayfussell1    0 Comments   Comments
  • WIndstreamn: unwanted security suite added to bill



    I've had Windstream for two years and have had no problems or complaints. Four months ago I moved to a new home within my town and had my service moved with me. No issues. When I sat down at my computer today, after having had a power outage last night, I was unable to get online until I went through some kind of Windstream setup process that included downloading and installing a file called windstream_pro_spd.exe. When I installed it I was informed that I had a "Windstream Security Suite" that I pay for but had never installed or used and was prompted to do so. This was... More...
    (Internet - Sponsored by DIRECPATH)
    ohliza's Picture   ohliza    0 Comments   Comments
  • BEWARE DON"T DO AS THEY PROMISSED



    A month ago I call to have my service moved on a certain date today 5-31-2013 and They never showed saying they had changed install date but never call me to confirm now we are moving and they will not step up and install as promised very poor company I would advice not doing business with them if your job depends on it. Oh don't let me forget they want there money on time when they are costing me thousands of dollars!!!!! More...
    (Insurance)
    pawnmaster's Picture   pawnmaster    0 Comments   Comments
  • Windstream poor service



    Since day one we are having problem with windstream. When the sales person wants your business they will answer your phone right away but currently she never respond to my email or my phone. We had complain with WI-Fi connection it has never been resolve being in a hotel business. We have customer who wants to use internet service all the time. But when we gave them the password that the windstream has provided us it never work and I SAY TO MYSELF HERE WE GO AGAIN. THEY WILL OPEN UP A TICKET NUMBER FOR YOU BUT NEVER RESOLVE YOUR ISSUE . YOU WON'T EVEN KNOW WHEN THEY HAVE CLOSED YOUR... More...
    (Hotels)
    abvi1234's Picture   abvi1234    0 Comments   Comments
  • Windstream - NEVER USE THEIR SERVICE



    Thinking about choosing Windstream for telephone and internet service THINK TWICE DON%u2019T DO IT! We cancelled our service with Windstream on 4/9/12. We continued to receive erroneous bills for service after 4/9/13 at our current address. Windstream also started mailing bills to a previous address and we NEVER had Windstream service at that location. Now we are receiving letters from an attorney demanding payment. We have left messages, spoken to people, written e-mails, letters, etc.. and NO ONE can seem to clear this up. So now, instead of having a customer that has canceled... More...
    (Internet - Sponsored by DIRECPATH)
    Sales's Picture   Sales    1 Comments   Comments
  • Private Home



    For months now, we have been told oh, everyone is having trouble with the internet by service people. What is being done about it. We have service maybe a couple of hours in a day -- we are currently looking for other providers because we are paying for services not rendered. I believe they are holding many customers hostage just because we don't know where to turn. Maybe the New Mexico PRC should look into this bad service. More...
    (Satellite)
    trujillo's Picture   trujillo    3 Comments   Comments
  • Windstream service is the worst!



    Nothing but problems with Windstream! Newest phone is out since Friday and I can't get them out here till MONDAY?! That's crazy! Oh, and if its something to do with inside lines there's a fee! Hmmmm....I'm already over paying for service ( ie Internet, cable, phone) that do not work as it is. Hit and miss with service! And Windstream does not prorate for lost service. I'm looking to change companies! More...
    (Cable TV)
    1shadow's Picture   1shadow    1 Comments   Comments
  • Windstream - Terrible Service



    Windstream has to be the worst ISP I have experienced. I did a speed test when I first got Windstream and it was about 2.6 mbps download and 1.8 upload (something around there). 4 months later I have a router problem that I am forced to call them about and they have me run a speed test and I got 1.0 mbps download and .6 mbps upload. I asked if they changed my service plan and they responded "We only have one plan and one speed and your speed has not changed," which it clearly has. Never-mind that, 2 months after I got the service I kept having to call Windstream every 2-3 weeks to... More...
    (Internet - Sponsored by DIRECPATH)
    costigan555's Picture   costigan555    1 Comments   Comments
  • RUN!!! Terrible customer service



    Great to work with until you sign on. They claim to be a communications company, but only if communicating in an alien language and definately not between departments in their own company. My mother got phone service switched from another company. It took 3 weeks and multiple communications to get the number ported even though we specifically told them we wouldn't switch unless we could keep the number. They came, but didn't hook up the internet completely, so I called for help from a technician to do it myself. He was very rude, spoke over me and acted like I should know how to... More...
    (Repair Services)
    fedupinne's Picture   fedupinne    0 Comments   Comments
  • Windstream SUCKS!!



    I'am suppose to be getting 6.0 internet speed. I haven't seen that speed since I've gotten my internet. And it took over 3 weeks to get my internet on. That's after windstream kept lying to me, saying we will be out tomorrow, tomorrow. We are "supposedly" getting free CREDIT for the internet, up to a year. But I will have to double check that. That's if they will be truthful about it. DON'T PAY FOR 6.0, because most likely you won't be getting that speed. Just a heads up. It will save you money in the long run. More...
    (Internet - Sponsored by DIRECPATH)
  • Unprofessional Return policy



    I recently received a debt collections call regarding a past due balance from Windstream regarding my previous cable/internet service. My service ended in August of 2010 and I was contacted by the collections agency in July of 2012. Windstream claims that I did not return my equipment. My equipment was indeed returned but I do not have proof anymore. Of course, one of my complaints is in regards to the false allegations that my equipment was not returned. More importantly, I feel like I was not properly contacted by Windstream about my past due balance. I was not contacted by mail or by... More...
    (Cable TV)
    ktc5033's Picture   ktc5033    0 Comments   Comments
  • internet service



    i started with 3mbps 5years and 8 months ago and had slow internet service some few years ago tech support service told me to fix my slow loading i needed to go up to 6mbps because i had 2 computers so i started paying for 6mbps.the problem got a little better but not by much ,I still had a loading issue. Some 4 or 5 months ago i ordered a roku box for my TV and had loading issues as i have from the beging then the same after i went to 6mbps.The tech support told me i needed to go up to 12mbps to fix my loading problem. as long as i just used my computer it worked great but as soon as i... More...
    (Internet - Sponsored by DIRECPATH)
    glennebey's Picture   glennebey    0 Comments   Comments
  • No Phone Service



    My mom’s phone service is out again, she is 94 and has life alert, lives by herself. I call at 5:45 1/14/13 to report her phone being out. I get a call back stating it will be Wednesday before anyone can come out. This happens when it rains and that has been reported and a new line was suppose to be ran a year ago. Something needs to be done to fix this problem. ALL I CAN SAY IS BETTER HOPE NOTHING HAPPENS AND MY MOMS NEED ASSISTANCE. She was put on a emergency list several years ago. Myrtle B Woodard 5333 White Oak Dr. Richmond, Va. 23224 Account # 3692916 More...
    (Repair Services)
  • windstream internet speed



    Windstreams high speed internet is anything but. I subscribe to the 6kpbs plan. during the day when no one is generally around because of work I am able to recieve between 4 and 6 kbps of streaming speed. In the evening when the kids and wife are home and would like to use the internt the Speed drops below 1 kpbs. I am no internet expert so I have been trying to get any suggestions as to why it gets so slow at night. Keep emailing Windstream customer support but receive no response. Their service is horrible. Bought A bluray player and subscribed to HULU plus, what a waste of money... More...
    (Internet - Sponsored by DIRECPATH)
    fred55302's Picture   fred55302    1 Comments   Comments
  • Slow download speeds



    I have called 2 times on this same issue. I pay for 3m and I am barely getting 2. When I called the first time, the man that I spoke with said that its that the there is an outage in my area and should be fixed with in 24 to 48 hours. When asking him further information, I was hung up on. Calling 2 days later with same issue, I was given the same information. When asking to further that information, the woman I was speaking with sounded like it was a bother to answer why this was happening, and when this issue would be fixed. She said there was no time limit and that there was nothing more... More...
    (Repair Services)
    Lorigalvin's Picture   Lorigalvin    1 Comments   Comments

windstream Reviews By Product

 

windstream Comments


amacklai says: (5 months ago)
 0
WINDSTREAM billing Department is a SCAM!!!!

They have been billing me for two discontinued lines for "Access Recovery Charge" I did not notice the Qty of 2 at $2.
Not only that they charged me for a TOLL FREE ADMIN Charge for $3.93 . Unfortunely since the bill was for under $50 no one was checking .... This no different from those companies that send you a BILL for the "toner" you purchased from them since those bills are under a certain amount and get paid right away . STAY AWAY FROM WINDSTREAM .. COMPLETE SCAM!!!
Not only that what they do is tell their customer service department to put you on a hold for long periods of time so that you don't have anything better to do than to listen to their on hold music. THIS time I actually was patient enough to stay on the line, thinking i would speak to a manager. All they do is hire customer service reps to "open up tickets". Then they tell you please allow 1-2 billing cycles to get a RESPONSE... WHAT A JOKE.. WINDSTREAM YOU SUCK !!!!!



Redswin2013 says: (10 months ago)
 0
I am a new customer with windstream and my service was suppose to be on 4 days ago and still no Internet . I have spend countless hours on the phone with promises it will be on at a certain time they even schedule a tech to come out to my house and I took off work to make sure I was home and the tech calls me and says he's not coming... Everytime I talk to a supervisor they promise to take care of the issue and call me back,not once have I received a return call... If this is how they are going to conduct business by continuing to lie to customers I will go elsewhere



ringweed says: (12 months ago)
 0
Out of nowhere, service suddenly stops, no dsl. I called support (what a joke), and was told it would be over a week before a tech comes out to fix it. The day finally arrives, and no one comes but now the dsl seems to be connected. No one came to my house or came near the wires to the house. So, someone just flipped a switch and that took 10 days. Then they told me I needed a new modem and it took us 4 hours to get it set up. Then they installed this crap software on my machine that I had to remove because it was slowing my machine. What a bunch of morons.



jfleetwd says: (1 year ago)
 0
http://www.speedtest.net/result/2258856479.png
My speed test results 1.3 Mb down and .31 upload.
Which is a F+ grade. Horrible!! I have to pay the same
as someone with 3 Mb down. This ain't right people.



Thairone says: (1 year ago)
 0
Windstream has definitely let me down. Not to mention when you call to speak with someone, you have to go through what seem like endless questions from the recording. Then u are placed on hold for another 3-4(sometimes longer)mins then when you finally get a live person, you are in the wrong dept. Then the process starts all over AGAIN.
Well today I have been on the phone for almost 2 hours to find out why I am paying for Hi speed but I am not getting it. I have been transferred numerous of times then I get disconnected. It is so frustrating. It's funny tough when or if you hit the option to pay your bill, there is always an operator there and the calls never get dropped and you don't have to wait. As soon as I do some shopping around, I am dropping windstream phone and internet service because your CUSTOMER SERVICE sucks and noone seems to care



bbclan says: (2 years ago)
 0
I contacted windstream about how I PAY FOR 12 MBPS AND ONLY RECEIVE 1. MBPS. They said a tech would be buy today but never showed up. I will probally change providers.



ptcruiser says: (2 years ago)
 0
My wind stream speeds are .23 average.They say it going to be fix but it does not.What I don't get is that I cannot get another Carrier to take my internet because of some contract Wind. owns. How can they Monopolize an aria in Pa. it like ymu buy Ours or no ones.Is this America!



nduhon11 says: (2 years ago)
 0
The bottomline to Windstream customer service is nothing is free in life you want customer service you pay us 12.99 a month with a 6 month service contract and we can help you in minutes or you can stay online with customer service for hours and get no results. Your choice!



christenwhitehea3 says: (2 years ago)
 0
WORST EVER! Customer Service people are rude and not helpful. I owed them 30 dollars about two years ago, and they reported me to collections for $62. I even spoke with a supervisor who did some research and confirmed that I only owed $30. She said she would "take care of it" and low and behold, 1 year later, I get another collections call for $62. I just spoke with someone earlier to fight a dispute for the wrong amount owed. They said I needed proof. So, when I called Windstream to get my bills, and records. Low and behold it costs 2 dollars a page. They wouldn't waive the charge. They lie. I called once and they looked my acct up with my social becuase it was so old. Called back a few minutes later and Mark all the sudden "couldn't look it up with my social" He HAD to have my account number, all of the sudden. Apparently one minute they have a supervisor, and the next minute, they don't either. Because I talked to a supervisor a few minutes prior. Then, Mark said that he was the only person available to talk to. LMAO! LIARS. DONT EVER GET WINDSTREAM. They will ruin your life.



mickeybobo says: (2 years ago)
 0
Just tried to call to get my password for the second line in the office. The computer says "there are no representatives available" and hangs up! Seriously? So I call and just try to get a person, which I finally get and she says she'll send me to technical support and sends me back to the same menu that hangs up on me. Windstream, you are about to get cancelled. This is the worst customer service I have ever encountered.



sonnybee says: (2 years ago)
 +1
Did you know that the DOD has signed a contract with Speedstream
for DOD to do Hosting for them and Windstream. ( Google DOD contracts with Speedstream). Windstream has also Hired a
Development Manager Who is former USAF, & US Army, with Green Beret,
this is in his Bio.Congress is trying to pass an Electronic
Survielence Act that would exempt Telcommunications Corps from
being sued for such activities as allowing hosts to spy on you
rather than allow pass through.Windstream is a double dipper as they are using USDA Grant & Aid to finance the using of DOD hosting
through contracts for spying purposes. It is the Republicans that
are fighting for increase in the DOD Budget.. Its our money &
we're paying them to spy on us. Senator Saxby Chambliss (R)
GA. co-chairs the Intell Committee, and has been taxed with
preparing the AG Bill.
re:sonnybee



sonnybee says: (2 years ago)
 +1
sonnybee says

I'm glad to see I'M not the only one to see that Windstream sucks.
I've been complaining over 3.5 yrs about their sorry unsecure net service. Dnload is around 3kb. on a 6mb service. you can see it fall
on firefox dnload window. They are a home for hackers. On a recent traceroute , and reverse ip scan I found 4 DOD sites for hosting Windstream. Maby that how they got the 328 mil grant from USDA
so DOD could spy on us. we need a class action.



netpeo says: (2 years ago)
 0
Windstream is horrible. One department has no idea what the other is doing. It's like it's their first day everyday.

I cancelled them and three months later I am still being charged each month yet they disconnected my service two months earlier that requested.

I am small business owner and they have charged me to death. They owe me over $2500 and they ask me if I want to cancel my account? Isn't that what you did when you make my phones say they were disconnected?



jminiell says: (2 years ago)
 0
this is the worst company ever do not do business with them



dawnhyre says: (3 years ago)
 0
I have had windstream for 4 years and am trying to get anothter provider out here. We live in america but have no choice but to have windstream if you only want internet, too bad. You have to have a phone line to get internet. They told me that my bill after taxes will be 45.00 a month and it is 80.00 a month wish you would put us out of our misery and shut them dwn for false advertisment. No one here is happy. I started a petition to get cox cable out here but they said they would not come out to us. We live in america but lately is no freedom. Please put windstream out of business. You have enough complaints about them so do something about it.



AndysMad says: (3 years ago)
 0
We switched to Windstream, worst mistake I have ever made. Phone service was really really bad. Was not uncommon to hear from customers on my cell phone because they were told our phones were disconnected. It took 9 months to get our phone switched back to AT&T. And they are still trying to get us pay them saying we own them for two more years. Their "you will be happy" guarantee is worthless



405erswitch says: (3 years ago)
 0
Yesterday I called to order internet service from windstream as I am fed up with crickets bullshit. I was told 1 that I would get a confirmation e-mail and 2 that someone would be out between noon & 5pm. By 2pm I had not even gotten a confirmation e-mail (it's 7:50pm and still no e-mail) So I called them to check the status, after a few transfers because thier automated system is too stupid to get you to the right department in the first place and so are the idiot reps, I was told that yes dispatch had my order and would be here by 5pm. 30 minutes later a windstream rep called me and told me they were backed up from the weekend and had to bring in extra techs and they could NOT promise me that I would get service today, I may have to wait til tomorrow. If they were backed up from the weekend and I called on a monday why set me an appointment for tuesday? I called them back and after again being transferred from person to person by the rude idiots of customer service, I told them I had already cleared my schedual today to be here and will not sit here like a dummy all day waiting for them tomorrow, I have a business to run. The woman who had called me to tell me I might not get it today gets patched in and rudely tells me that she didn't say I WOULDN'T get it today and it was a courtesy for them to call me anyway. I told her when you interfere with MY BUSINESS that pisses me off! Not only that but I had timed it perfectly for my former service to end the day of installation TODAY. They said they would work late to get me taken care of TODAY and I asked what if you don't then what? They said then we will call you when someone is on the way. Around 5:45pm I get a knock on my door and I mind you that my computer that I work on is less than 5 feet from my front door so it only took me a matter of seconds to get to it, I looked out and he was already off my porch and halfway back to his van. He wasn't planning on giving me enough time to answer the door. He identified himself and said he would see what he could do tonight, he banged around outside for 15min then left unnannounced. He returned about 20min later, banged around for 5min and left again. He came back a 3rd time and banged for a minute then told me he can't run the cord to run the test tonight and will have to come back tomorrow morning with someone else. 1st day and already hitting a sour note!



teepee says: (3 years ago)
 0
windstream should install a valium dispenser along side of their modem!if and when your are connected to the internet you forgotten what you were surfing for!Hence forth they should revert to smoke signals.fired up!tp



asdfhjklasdfhjk says: (4 years ago)
 0
DO NOT DO BUSINESS WITH WINDSTREAM !



Lst4YvFH says: (4 years ago)
 0
Windpoop has very lousy service. My service has been down for 5 days (2 on one occaison plus 2 more days later on and 1 day today). One has to go thru rigamor with their phone menu when calling to report problems-they ask several times for you to enter your phone number before getting anywhere. Also-my number is on do not call list and yet I still get unsolicited credit card calls. I have to use star 69 to get the number that called to report to do not call list-Windpoop charges for each star 69 use. Hmmmm...



NorthFloridaLost says: (4 years ago)
 0
I also have the lousy monopoly of Windstream for dial up service. They will not provide high speed because it would involve replacing an ancient line out in the country. My speed averages 28 kbps! Unbelievably slow. All this lumped together with a phone line is $40.55 a month!! FOR CRAP SERVICE!!!!!!!!!! What else can I say ? WINDSTREAM SUCKS!!!!!!!!!!



HVAC says: (4 years ago)
 0
Bad Service and no results after several complains and speaking with incompetent NO SERVICE rep's/.
My computer is the reason they say and after explaining that i run Linux the same operational system their servers running on to it, they start bullshitting me about noise on the wires and the fault is in my house.Viruses etc. bull and no result.I am very mad that in my aria the monopoly of INTERNET service is granted to only one stinky Co.probably bribed the local authorities legislators and regulators saw NO ONE ELSE can compete here in this aria with the GOD chosen WIND-STREAM CRIMINALS.They share all private info with NO Interest parties all the time.DOH!!!!



MsAnn58 says: (5 years ago)
 0
my internet is also out. I send material from my job for my job and get home phone is working, internet is down...LOL



boaz says: (5 years ago)
 0
windstream & dish network really sucks they can never fix your problem



collegestudent says: (5 years ago)
 0
I would like to share my brief but very unsatisfying experience with Windstream. Moving into my first apartment, I called and set up and appointment for Windstream to come out and set up the cable and internet. Shortly after (still before the installation though), my roommates and I found a better package deal with another local provider and decided to go with them. I immediately called back Windstream to inform them that I would no longer need the installation appointment and I would like to cancel the service. I listened for 15 minutes about why I should stay with the service and decided for some reason to let the lady talk me into a certain option. She explains that she will put the account on hold and if they do not hear back from me then it will be cancelled. Needless to say a week later I got a bill in the mail for 200 and something dollars for a service that I never received. Upon calling the Windstream customer help number and waiting the usual 5-10 minutes to be helped.. I was further informed that I would be liable for a week's worth of service that I used but that they would so graciously knock off the modem/shipping and installation fee. The customer service rep. said this in a way that seemed like he was doing me a favor, when in fact we never received a modem or any service in the first place. He continued to tell me that I would be liable to pay a certain portion of the bill.



sugarland says: (5 years ago)
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Ma Bell, where are you? We are havingthe worst service with Windstream. It was abit better when Altel was the provider. In Sugarland, texas they have a monoply and the service stinks. For a regular phone with caller ID our bill is $ 74 of which 25% is tax. They also work bank hrs and don't haev 24 hr service. They need competition and wish AT&T can provide the service. Their tie up with Dish networkis no good either. We get lot done by calling Dish network. Please avoid them at all costs and use VOIP or jsut stick with cell phone.




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