windstream Consumer Complaints All Reviews

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windstream Reviews

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  • Windstream Telephone Directory



    Our mail delivery person just left Windstream's Telephone Directory Phone book in our mail box. Let me tell you the print is so small we can't even read it with our glasses. Had to get out the magnifying glasses to look up a number. Knew we were in trouble when the post office carrier was delivering instead of hired help to delivery the books. No wonder they didn't weigh that much, less paper because the print is so small and Windstream cause much less. Come on Windstream be nice and give your customer better service than this. I am using my last years book because I... More...
    (Miscellaneous)
    Darlene1939's Picture   Darlene1939    1 Comments   Comments
  • Residential Customer in Georgia



    I hate this company. I have been forced to be a customer for the past 19 years because as a rural resident in Georgia, I have no other options but Windstream. My signal constantly goes up and down and the speed I pay for is not the speed I get. I have been battling these issues for 19 years and I all I get from the company is offers to sell me "better" equipment and/or higher speed. Why should I pay for more speed when I cannot get what I am paying for now? Do not use this company of you can help it. More...
    (Internet - Sponsored by DIRECPATH)
    diehlga30528's Picture   diehlga30528    0 Comments   Comments
  • Residentaul service



    I can't believe the tech repair men, I'v been told since last Friday the 9th of December that I had three services called about no internet today is December 17 and still no internet and they told me on the phone that the tect. ran out of time, Bullshit no call no show. so I called again today the 17th of December.2016 that now I have been told that I have to wait till Monday December 19 this makes it 10days with NO INTERENT, This is totally inexcusable and unacceptable. Costumer service didn't even try to made me happy, not even a credit for no service, This happens a lot... More...
    (Internet - Sponsored by DIRECPATH)
    jeaneenmoore's Picture   jeaneenmoore    0 Comments   Comments
  • Billing issues and broken promise



    I paid $217 for Windstream to setup phone and internet services. Windstream promised that my services would continue as long as each monthly payment was made. However, five days later my services were turned off because of a reported $375 past due that was magically found. Even, though Windstream admitted through email and a recorded line that they made mistakes and broke the promise they still wanted the $375, but would settle for 50%. I've called they bluff, wrote complaint issues on their Facebook pages, filed complaints with the BBB, both the Ohio and Arkansas Attorney... More...
    (Internet - Sponsored by DIRECPATH)
    apache64's Picture   apache64    0 Comments   Comments
  • Windstream Communications - POOR SERVICE



    So, if you have Life Alert and are dependent upon Windstream communications to protect you at your most vulnerable state, think again. My 88-year-old mother's phone went out Tuesday, back on a short time Wednesday, and now off until at least Tuesday, and she relies on Life Alert's communication through the phone line in case of an emergency. Windstream thanked her for her 9 years of being a customer, but doesn't seem too concerned for her health or welfare. Guess our lawyer will get involved if an emergency happens and she is unable to get help in time. More...
    (Government, Civil Services, Politics)
    jpetersen's Picture   jpetersen    0 Comments   Comments
  • Windstream.



    I am so pissed at this company i have been with them since 2009 and had nothing but trouble .Becuase i live in an area they has sowed up and cant get any other company to use for phone or internet i have to use them.They promised me 3mgbit for internet and they no that cant get that here only 1mbits but they charge me for the 3. So then they will give me a discount for one month of 10.00 wow but why should i pay for something that they cant give me. There phone service is 45.00 month plus all the addition fees they add then it is up to 65.00 a month i live on a fixed income and i can get a... More...
    (Internet - Sponsored by DIRECPATH)
    blackjack1951's Picture   blackjack1951    2 Comments   Comments
  • Windstream is horrid!



    I ordered a home phone & internet bundle online. Everything was to be hooked up & connected by Monday evening. I received a voicemail stating it was installed by 9:15 that Monday morning. Great I was thinking, until I went home & nothing worked. I called customer service, was on hold for over an hour, finally talked to a repair tech who put me on hold again only to come back, say he couldn't figure it out, would have someone call me then hung up on me. No call came. Tuesday morning I called & the lady I spoke with was extremely nice & promised someone would be... More...
    (Internet - Sponsored by DIRECPATH)
    AMR14's Picture   AMR14    0 Comments   Comments
  • WORST SERVICE I'VE EVER HAD!



    I moved to Hazard over a month ago and decided to go with Windstream since it required no contract and there was only one other company available. I thought, "What could possibly be so bad about it?" Now, let me get started... When I signed up I asked for the fastest internet which was $64.99 a month. I didn't want tv or a home phone. The guy kept telling me that for just $2 more I could have a home phone with completely unlimited calling and long distance. I went ahead and signed up for it. After receiving my first bill I realized that this was a lie and I'm being... More...
    (Miscellaneous)
    nursinggal's Picture   nursinggal    0 Comments   Comments
  • WORST SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



    We have had Wind stream/ Dish services at our current home, well we are moving to a new home where they do not provide service. We were told that they would send us boxes to return our boxes which they did and we returned our boxes timely. Next thing we now DISH is pulling $240.00 for our account and now no one including my bank CHASE will do anything about it. I AM SO PISSED. Every time there was a few rain drops our dish would go out, we couldn't watch the local news to keep an eye on the weather. My husband had to reset our router several times a day because our internet would go... More...
    (Cable TV)
    PISSEDMOMMA's Picture   PISSEDMOMMA    0 Comments   Comments
  • TERRIBLE



    Thank you for sending me this survey as I have many issues with the install of this service. First, it would be a great idea for the installer to speak with the homeowners, walk through the home and around the perimeter of the home to evaluate what the installer will likely have to do before they just start installing anything. We made several attempts to ask questions about the different options that were likely to happen so that we could determine what would work best for us. We have a brand new home with a freshly laid yard and was wondering how the install would be handled. We were... More...
    (Miscellaneous)
    kshaw311's Picture   kshaw311    0 Comments   Comments
  • landline phone



    Since Windstream has taken over the land line phone service in my area we have had the worst customer service I have ever dealt with in my life. The service reps and supervisors and unfriendly, unhelpful and sometimes just plain rude. Was trying to get my service put on hold because my husband has cancer and we won't be home for a few months, was told that it didn't matter what the situation was I could not access the account because my name is not on it. I am a 75 year old lady, when I got this phone service 40 some years ago women didn't put their names on accounts, and who... More...
    (Miscellaneous)
    DorisR's Picture   DorisR    1 Comments   Comments
  • Windstream Home Telephone Repair



    On Saturday night a thunderstorm blew out our telephone system. So we have had no telephone service since then. At first our telephones were barely audible because of static; now we do not even have any dial tone, and when anyone phoned us, they couldn't hear anything. Monday we called Windstream & asked for emergency service, since we are right in the middle of moving & expecting important telephone calls from two moving companies. Tuesday we called Windstream again & asked once again for emergency service, still nothing to the end of the business day. Tomorrow we will... More...
    (Miscellaneous)
    way47's Picture   way47    0 Comments   Comments
  • Windstream Does Not Care About Their Customers !!!!!!!



    I have been a customer of Windstream for over 12 years !! I pay for 3m every month if l would be getting 3m my ping would be 38-52 ,Not 512 to 640 they have known about this problem from me for the last 4 years !!! They over sold service , flat out lied to me on the phone about this ,but one of the 40 plus service people they have sent to my home ! Told me what was really going on with service in our area ! We have Brand New fiber optic in the ground with all the boxes and they will not turn it on to actually give us what we as customers are PAYING for !!! My next coarse of action is to... More...
    (Internet - Sponsored by DIRECPATH)
    apbear58's Picture   apbear58    0 Comments   Comments
  • Windstream, The Skunk of the Net



    I do not wish to continue with Windstream, so I don't really care if they see this and try to fix anything because it's way too late for me. I do, however, want as many other ppl know about what they should look forward to if they choose Windstream as their ISP. First off, don't expect to get any speed. Your speed with Windstream is completely based on your location, and if they have decent lines and hardware in your area. Where I am, I haven't had good service thru them for over twelve years now. You can also throw the monthly amount they say that you'll be paying... More...
    (Internet - Sponsored by DIRECPATH)
  • Windstream won't port my phone number



    For weeks, I've been trying to port my telephone number from Windstream to Charter. Windstream keeps making up reasons for a reject. They even went so far as to disconnect my phone that was off for a day after I spent hours trying to find out why it was disconnected. Then they used that disconnect to reject the porting as not a valid number. The next excuse was they had assigned a new account number & PIN number (I'd never had a PIN number before) but they suddenly decided they needed one. They they said they needed a Pass CAPP code, but backed off that when told the FCC had... More...
    (Miscellaneous)
    raggmopp's Picture   raggmopp    1 Comments   Comments
  • The Worst Internet Service



    Woke up this morning and found over 1000 combined inbox and sent emails completely vanished overnight. THANKS Windstream for loosing all of my work related emails that I so desperately need to carry on with my work related duties. You have created a business related nightmare for my real setae business. You have lost months of correspondence and contracts. No explanation and they really don't give a dam. I have had nothing but problems from this service. I rarely can upload more than 5 to 10 pages of content on email. I usually have to send multiple emails to get one contract through... More...
    (Miscellaneous)
    robinj's Picture   robinj    0 Comments   Comments
  • Inadequate Internet, customer serivce, technical support



    Horrible experience. I should have known last year when I connected my internet service with Windstream by the 6 week wait time for installation that this was going to a horrible company. When I had problems they were slow to respond and switched me to paperless billing without my consent, therefore bills were do and I never received them even through email. the internet connection has been horrible the whole time I have had service but at least it would only cut out half of the time. Im having a hard time finding anything positive to say about this company or their services. My troubles... More...
    (Internet - Sponsored by DIRECPATH)
    marshabowman's Picture   marshabowman    0 Comments   Comments
  • Windstream: HORRIBLE!!!!



    It is amazing that when I look at the reviews they are all bad. VERY few good reviews. Just wonder is windstream ever looks at these????? Ok, now for my problem. SADLY, several years ago Windstream bought my good internet provide. Ever since it has been lousy service. Internet goes off, can't sign on, SLOW, extremely difficult to work with Apple products. I call Apple thinking it was their product. They completely reformatted my phone, still have the same issue. Call Windstream, they blame it on someone else. They never own up to their problems. Then, you sit on hold for... More...
    (Miscellaneous)
    cmartin859's Picture   cmartin859    0 Comments   Comments
  • Windstream DSL



    Your DSL service has never been very good, you never achieve the 3M download speed I pay for, but June 2014 you have achieved a new low in service. Your service has been virtually unuseable. When your DSL is able to get me on the net, it is slower than dialup. July 2014 has started on a dismal note with zero service yesterday. Please credit my account for full refund for June 2014, my phone number is 409 584 2281. More...
    (Internet - Sponsored by DIRECPATH)
    spmuse's Picture   spmuse    0 Comments   Comments
  • Windstream puts kids in danger



    Came home on Monday to a Windstream van in my driveway. I didn't order service, but they are running service from my property to two new builds next door. I live in a semi rural area so their utility line is exposed, above ground running 70 feet along the front of my property and across my driveway. I had an asphalt crew at my house to fix my driveway and they were unable to cross an exposed utility line and left, charging me $400 for the unused asphalt. Windstream treats me like an idiot, we will bury it Tuesday... that's a week and a day this line will be exposed. Where it is... More...
    (Internet - Sponsored by DIRECPATH)
    ColleenMarie's Picture   ColleenMarie    0 Comments   Comments
  • Windstream Phone Company



    Beware of wind stream 's business Practices. I transferred my service to another provider, went through a long process that Windstream made hard to do. They didn%u2019t tell us that we needed to fill out forms to cancel service even though our numbers are on another provider. So we have two months worth of bills even after we twice canceled service using their forms. They told us once the service is canceled we can dispute the bill with their billing dept. This, $1,000 dollars later as they are still billing us for numbers they do not provide. More...
    (Miscellaneous)
    birdparadise's Picture   birdparadise    0 Comments   Comments
  • Beware of the words "Merge Plus" on bill



    Although I have had internet service with Insight since 1990 in June, 2012 windstream decided they wanted to bill me for internet service also. My bill was altered without my permission and a line on the bill read "Merge Plus $59.99" I just assumed it was the new name for the 3 types of long distance listed as the service providers. No where on the bill did it say internet was being provided. I only had phone service with windstream as soon as they deceptively add the internet my phone bill went up by about $50. Think how many of you never look at you bill%u2026NOW LOOK.... More...
    (Miscellaneous)
  • Windstream Service is AWFUL, hurting my business



    We have been a medium business customer for 3 1/2 years. We have several T1 lines and voice over two locations. From day 1 we've had issues. The T lines into one of our locations is spotty and hardly ever gives the service promised. We had one line going in and thought to try increasing to two would help. It took 7 MONTHS to get that one extra T1 line into that building. I have gone through 8 account reps in those 3 years and each one has been as worthless as the one before it. So, finally we're leaving this horrible company, we submit our port requests and turn in our... More...
    (Miscellaneous)
    angelasbaron's Picture   angelasbaron    0 Comments   Comments
  • Windstream



    Windstream high-speed internet is slower than our old dial-up used to be and service quits often. They have repeatedly promised to improve and it has never happened, it only gets worse. Either they don't care about their customers or don't have the ability to provide what they've promised.If you're in an area where you can choose, don't pick Windstream, unless you like shitty internet that cuts off often. And don't believe anything they say, it'll only get worse. You'd be about as well off with 2 tin cans and some string. Lee Blount, unsatisfied... More...
    (Internet - Sponsored by DIRECPATH)
    leeb's Picture   leeb    0 Comments   Comments
  • windstream very bad service



    be loyal customer for over 1.5 year, till the day internet not work for over 3 days, called the technical support many times, no one can tell me what the problem is and even suggest me need send my computer back to manufactures to get fix, since my telephone and TV is internet bond , i can not do anything, and with my home office business. no technician offer a home visit, i have to find and switch to other CO. to fix. it approved not the computer problem but the router, then i got charge for early termination fee More...
    (Internet - Sponsored by DIRECPATH)
    pacar14's Picture   pacar14    0 Comments   Comments
  • PC



    I'm a tech in a small call center that calls people about their debts and Windstream in my opinion is the WORST phone company I have ever dealt with. We have an automated dialer that calls our consumers to tell consumers how much they owe on their account. Well Windstream changed the caller ID on us for along period of time and put a call back number that was to no where. This cost our company thousands and thousands of dollars plus the cost of calling numbers where people could not call us back. Windstream offered a $1700 settlement out of the modest $7500 we asked for and we refused... More...
    (Credit Cards, Finance, Banks)
  • lousy customer service/NO high speed internet



    In the phone book ad for Windstream it actually says "GET BLAZING-FAST HIGH-SPEED INTERNET". What a crock! They should be shut down for false advertising! I've been clocking the speeds of the so called high speed service in this area and the highest I've speed so far is 120kbps. Not even a MB! the worst was 66kbps so far. When I called to complain the person didn't want to hear what I had to say and continually cut me off. When I quoted the phone book ad she cut me off again! They have definitely trained they're people what to say because they know they're... More...
    (Miscellaneous)
    ljret20's Picture   ljret20    1 Comments   Comments
  • Poor Phone/Customer Service, Still Billing After Cancellation!



    Our company has been a Windstream client for years and finally got fed up with the constant disconnection and phone problems. Being a medical practice we can not afford to go 4-6 hours without a phone connection. Since we have changed over to AT&T we have still been getting billed for services that we have not received. I can never get anyone who knows how to help me. When I thought I found someone to email with, she was handling my dispute and all of the sudden she wasn't with the company anymore. In addition to all of the trouble Windstream service fees/prices are double of... More...
    (Repair Services)
    YourCustomer's Picture   YourCustomer    0 Comments   Comments
  • Windstream Poor tech support



    Having trouble with DSL and the Windstream technicians have no clue what they are doing. Their response is the same for all slow issues. They say "There are problems in your area". They say this even though I'm trying to tell them my speed test is a little more than 10 times the normal speed. They tell me that everyone is having the same issue and running 10 times to slow is normal for this area. They think I am dumb. Please educate your technicians a little bit. More...
    (Miscellaneous)
    ramco's Picture   ramco    0 Comments   Comments
  • Worst service ever



    I can not believe a company like this is even allowed to exist! Absolutely horrible customer service, when I asked to speak to a supervisor they told me there wasn't one. My company's land line has been dead for over a month and they keep promising our phones will be turned on on this date and it doesn't and then another date and it wasn't ... Today is supposed to be another date promised and when I called to inquire the time frame they say maybe tomorrow!! Are you kidding me? It is absolutely absurd that I can't even call my clients and they can not call me. I can... More...
    (Miscellaneous)
    Emgemg's Picture   Emgemg    0 Comments   Comments
  • Windstream apartment monopoly



    About 3 years ago, our apartment complex said we have a "great deal" we are partnering with Windstream to provide your phone, Internet, and satellite service. Previous was charter but you could get dish network or DirecTV. Well we got the top 200,1 dvr hd, 1 hd receiver, 1 sd. What is great deal of price? $95.00/mnth no contract. I called to see about getting Hopper and other new deal offered by dish for whole home dvr hopper same channels all hd. For 65$. Dish can't do it because windstream has contract w windstream. Windstream said not giving me any deal or hopper because... More...
    (Cable TV)
    Enm84's Picture   Enm84    0 Comments   Comments
  • Windstream Internet



    I'm so disgusted with this company! They claim they're so great but here I am, week three and still my internet is not fixed! I have replaced everything, splitter, modem, line from phone jack to computer, the computer is only two years old! Four service guys have been here and still nothing. I called and was telling them the problem and was told the supervisor would call me back, and here it is five hours later and no return phone call. There was another service guy that was suppose to come between 1pm and 5pm. No show. No call to tell me . I agrree that there should be a class... More...
    (Repair Services)
    dolphinmom4's Picture   dolphinmom4    1 Comments   Comments
  • bad service



    internet sucks always drops customer service is bad and long hold time to get calls answer and when you get a rep you are transfer 100 time to others department just to get to the same department you started with in the beginning. I can wait to get rid of them switching to time warner. very disappointed with this business More...
    (Cable TV)
    sharonwilson's Picture   sharonwilson    0 Comments   Comments
  • Inconsistent internet service



    Only have 3 meg available in my neighborhood but it is very inconsistent (Signal strength up and down) talked with windstream customer service and my neighborhood is not due for upgrade till early 2014. Requested lower rate due to the fact that I am not getting on a consistent basis what I am paying for. I was told by customer service that "Sorry going to have to live with it". Windstream technician came out a few months ago to check things out and he advised to move my service to cable. I have been a windstream customer for almost 30 years. The customer service rep. was very nice... More...
    (Internet - Sponsored by DIRECPATH)
    rayfussell1's Picture   rayfussell1    0 Comments   Comments
  • WIndstreamn: unwanted security suite added to bill



    I've had Windstream for two years and have had no problems or complaints. Four months ago I moved to a new home within my town and had my service moved with me. No issues. When I sat down at my computer today, after having had a power outage last night, I was unable to get online until I went through some kind of Windstream setup process that included downloading and installing a file called windstream_pro_spd.exe. When I installed it I was informed that I had a "Windstream Security Suite" that I pay for but had never installed or used and was prompted to do so. This was... More...
    (Internet - Sponsored by DIRECPATH)
    ohliza's Picture   ohliza    0 Comments   Comments
  • BEWARE DON"T DO AS THEY PROMISSED



    A month ago I call to have my service moved on a certain date today 5-31-2013 and They never showed saying they had changed install date but never call me to confirm now we are moving and they will not step up and install as promised very poor company I would advice not doing business with them if your job depends on it. Oh don't let me forget they want there money on time when they are costing me thousands of dollars!!!!! More...
    (Insurance)
    pawnmaster's Picture   pawnmaster    0 Comments   Comments
  • Windstream poor service



    Since day one we are having problem with windstream. When the sales person wants your business they will answer your phone right away but currently she never respond to my email or my phone. We had complain with WI-Fi connection it has never been resolve being in a hotel business. We have customer who wants to use internet service all the time. But when we gave them the password that the windstream has provided us it never work and I SAY TO MYSELF HERE WE GO AGAIN. THEY WILL OPEN UP A TICKET NUMBER FOR YOU BUT NEVER RESOLVE YOUR ISSUE . YOU WON'T EVEN KNOW WHEN THEY HAVE CLOSED YOUR... More...
    (Hotels)
    abvi1234's Picture   abvi1234    0 Comments   Comments
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