windstream Consumer Complaints All Reviews

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windstream Reviews

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  • Bullying a senior citizen



    One year ago I was given a choice to either begin paying an extra $20 in March 2015 or be gifted with a years reprieve of paying the extra $20, It is now April 2016 and I became angry at both the remembrance of having no choice AND when I saw Windstream's false advertising : Lifetime price guarantee even if you live to 127 years old. I have been a windstream customer for 27 years. Is this the way to treat a senior citizen? Or any windstream customer? When I called windstream just now, my account could not be located. Tyler (the rep) could give me no information . The supervisor was... More...
    (Advertising)
    HollyQ's Picture   HollyQ    0 Comments   Comments
  • 2 and 1/2 months to get a refund!



    I never had a complaint about Windstreams services, but I am still waiting for a refund since June. Cancellation notice was submitted early June 2014 since they do not service my new house and they charged me for July since it was shut off 1 day after billing cycle. Called July 9th and was told a check would be issued asap. (in 4 yrs I never made a late payment to them) Just received another email saying I could review my bill! Called them up, they lost me once but called me back immediately, which was great! After 20 minutes on hold while supervisors were consulted, I was told a check... More...
    (Internet - Sponsored by DIRECPATH)
    haunted's Picture   haunted    0 Comments   Comments
  • Windstream phone service



    My phone service in a rural area has been really bad. After multiple reports of extreme static, and intermittant service over several months, it only has gotten worse. This week I was told the repair tcket was closed because it had been fixed. This was said to me as I could hardly hear the rep on the other end of my phone line due to static.( I never saw the technical repairman at my house during expected arrival time.) This problem is exacerbated by the fact that my Verizon cell phone sevice stops 1/2 mile before my house. I am 65, home a lot, and at times no means of communication... More...
    (Repair Services)
    Susanjeanb's Picture   Susanjeanb    0 Comments   Comments
  • Billed me for an extra month, no response or refund



    I cancelled my windstream service in person at their office in State College, PA, because I was moving out of the area. The next month (July), they auto-billed me for internet and cable despite the cancellation. I called them, and they said they would send me a refund check in the mail. I waited a month, no check. I received an e-statement in August for the full amount of cable and internet again. I called customer service, and was informed that the most recent statement was false, and that my check for the original refund was still en route. This representative informed me that the amount... More...
    (Internet - Sponsored by DIRECPATH)
    ninini's Picture   ninini    1 Comments   Comments
  • Internet Service



    On sunday I was transferred three times and did not speak to someone until 35 minutes of waiting time. We have asked windstream to fix our internet loss of connection a ton of times. I am in Hubbard texas. I am here when the telephone guy gets here and watch him call in for tech support on his end since he is the tech AND YOU CANNOT GET windsteam ON THE LINE TO FIX ANYTHING. The outside technician cannot fix anything quickly if it takes 45 minutes for him to get through. Does anyone know about network america. More...
    (Repair Services)
    colelife123's Picture   colelife123    1 Comments   Comments
  • Windstream is awful



    It is absolutely terrible. They said we could get 12 mbps, that was not true, so they bumped us down to 6mbps and we paid for that for about 5 months even though the entire time we never got more than 3mbps. So they dropped us down to 3mbps and since then I am lucky to get more than 1.5mbps. I have had to call them more than ten times in the past two months to tell them my internet is out, and I have lost over 30 hours of work waiting on them to fix their crap. Tonight I'm not getting more than 1 mbps, and I'm actually averaging .22mbps. This is ridiculous. I hate windstream with... More...
    (Internet - Sponsored by DIRECPATH)


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