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windstream Complaint - Billing issues and broken promise
windstream Complaint

windstream Complaint

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Billing issues and broken promise


I paid $217 for Windstream to setup phone and internet services. Windstream promised that my services would continue as long as each monthly payment was made. However, five days later my services were turned off because of a reported $375 past due that was magically found. Even, though Windstream admitted through email and a recorded line that they made mistakes and broke the promise they still wanted the $375, but would settle for 50%. I've called they bluff, wrote complaint issues on their Facebook pages, filed complaints with the BBB, both the Ohio and Arkansas Attorney General's Office and the FTC. Windstream continues to claim they will not turn on services until at least the 50% is satisfied. I owe them nothing, but the monthly bill. If Windstream had entered into a business contract with another company and that company failed to provided services as promised; I'm sure Windstream would take recourse to settle the issue. Just, as I'm trying..


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