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windstream Complaint - Misleading - phone/internet bundle
windstream Complaint

windstream Complaint

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Misleading - phone/internet bundle


A phone call solicitation resulted in my agreeing to the $49.99 lock-in bundle for phone and internet, plus $9.99 for an additional phone line. I was promised that the first 30 days would be free and that the first bill would reflect a $50 rebate and a mail-in $50 rebate for the wireless modem. Then I got a bill for $214. A call to the Buffalo area number, where the order was placed, resulted in my being assured that I was not told the above and that the mail-in rebate was all that they offered. When I talked to a supervisor, I was given the same answer. The local Jamestown, NY billing office seems to be innocent of deception. Please help.


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Comments


maxnskip says: (8 years ago)
 0
I was also told Dec. 3rd 2010 that I would receive 1 month free and free modem (after rebate).
When I called and complained about my 210. bill they said I would need the name of the representative who made the offer, otherwise the reason for the double billing was because they had prorated the Jan 2011 bill to reflect both Dec AND Jan billing periods. Also there were aditional fees for repair protection I had not agreed to. I was also told that if I canceled after a month there would be NO charges for trying the service. I received my electronic email billing 2 DAYS after that period had expired, and my paper billing 12 days after the trial period expired. These people make false offers are the WORST form of liars and cheats.



shanae says: (8 years ago)
 0
I have had numerous problems with windstream from issues with my internet down to them disconnecting my phone and not knowing how it happened. I have been a customer for about a year and called in about numerous issues that it is just ridiculous. All they want to do is offer a five dollar credit but that isn't enough for the issues that have had to deal with. I would never recommend this company to anyone and thank GOD I will not have to deal with too much longer.




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