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windstream Complaint - PC
windstream Complaint

windstream Complaint

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PC


I'm a tech in a small call center that calls people about their debts and Windstream in my opinion is the WORST phone company I have ever dealt with. We have an automated dialer that calls our consumers to tell consumers how much they owe on their account. Well Windstream changed the caller ID on us for along period of time and put a call back number that was to no where. This cost our company thousands and thousands of dollars plus the cost of calling numbers where people could not call us back. Windstream offered a $1700 settlement out of the modest $7500 we asked for and we refused them their slap in the face of $1700. Lets just say a BIG legal battle is about to start between the 2 companies and the FCC and my states attorney general will be contacted on this matter. DO NOT USE WINDSTREAM if you have a business they do not take responsibility for their mistakes and have several VERY rude representatives one that yelled at me and others that do not want to work with the customer. We also seem to have a lot of outages with them as well which is sometimes beyond their control but when calling tech support to see what is going on I have sat many times over an hour on hold to try and reach someone. Their motto should be "The Customer Is NEVER Right!"


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