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windstream Complaint - Poor Customer Service - Satelite
windstream Complaint

windstream Complaint


Poor Customer Service - Satelite

It Took 4 people to Install my dish. The 1st 3 DISH employees all had lame excuses not to climb a ladder to put a dish on top of my house - 2 stories. One said all of his equipment was faulty - but he never tested any of the equipment in my home; One said he could not install the equipment because we were down one TV (had 3 of the four) needed for the install, and One said that he could not install the equipment because it was raining. I made sure the TV that blew up was replaced for him but rain blew the third installation date. He told me that I did not need the 4th set for the install. The 1st two guys also told me that all DISH’s equipment was refurbished, thus unreliable, and I would not be getting new equipment. This did not make me feel good about the company.

All TV's, accept for one, were each getting a receiver, so the fourth guy did not see why that was a problem (3 or 4 TV’s)...and he had worked on the rainy day....guess that was because he was a subcontractor (NOT a DISH EMPLOYEE). Then when all was installed the price Windstream quoted me for HD 49.95 was now 67$. What? DISH claimed that was their regular price and did not know of the price I was quoted by Windstream. They should not have other companies selling for them if they will not stand behind the prices quoted by them.

Now I am told that I can just have it all ripped out if Windstream does not pay the difference. Windstream will get back with me in a week. I plan to have it ripped out if the difference is not paid just on principal! And, I will not pay for this, since I was told 49.99 and did not sign a legitimate contract agreeing to more. I talked to your (DISH & WINDSTREAM) customer service, and they only served to frustrate me further. I plan to post all of this on the net under horrible experiences with DISH NETWORK & WINDSTREAM! Seems I am not Alone. DISH has Threatened to charge me early termination for breaking a two year contract, because in small print in the installation papers -- it says I agreed to two years, but I never agreed to two years willingly could not read this form, was told it was just proof of installation, and was under the belief that I had a system for the 49$ price! Both of you should be ashamed of such poor business practices!

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