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windstream Complaint - WINDSTREAM SUCKS - windstream bundle pkg
windstream Complaint

windstream Complaint

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WINDSTREAM SUCKS - windstream bundle pkg


We signed up with Windstream 's "bundle" packages; phone, internet, satellite last August. Free set up, etc promised. First bill comes $800 plus...call and get the "Oh, it's this fee, that fee," etc. Think it's straightened out until the next bill comes and there are more "fees." Start-up, receivers, modems..anything they can think of to charge you for they did. Still have to call (and spend literally HOURS on the phone each call) and try to fix it. Then satellite service is shabby...call to report a defective receiver that gives me overheating notices. Through a miscommunication, they shut my service OFF!! Plus Windstream is billing me for the 3 free months of HD, HBO and Cinemax service!! This is an ONGOING problem. Dish credits me for the "mistake" 4 free months of service...do you know what Windstream does? THEY TAKE THE CREDITS FROM DISH AND APPLY IT TO THE "PAST DUE" BALANCE I DON'T EVEN OWE. It's all the services they said were FREE! Over and over again I have been told it's been taken care of. All I have is 5 months of MONEY-SHIFTING. DO NOT DO BUSINESS WITH WINDSTREAM!! THEY ARE THEIVES!!


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Comments


C5North says: (5 years ago)
 0
Seriously Failstream is the WORST company I have ever had dealing with... by a vary wide margin. Avoid them like the plague. If you are stuck with them like I am expect terrible customer service and internet speeds FAR below what is advertised. I have 6meg service and usually get .5meg or less. It is more or less unusable. I've contacted them many, many times over the last year and it is clear they have no intentions of fixing their issues. Shockingly, not, they still expect to be paid in full every month.



asdfhjklasdfhjk says: (7 years ago)
 0
windstream is the worst company in the USA



joeywatts says: (8 years ago)
 0
Nuvox/Windstream, do not engage in any type of business with this company. They start you with a very reasonable rate, but slowly they increase your rates (and its in the contract) they can basically increase any time for any reason, they do give you notice but its in very small print on your monthly bill, they do not have the courtesy of sending you an email or another letter stating the rate increase. I cancelled the service, and without notice a Windstream rep shows up at my door to pickup their equipment without any paperwork, they expected to take the equipment without giving the customer proof of having removed the gear. The customer services is awful at best, they representatives are rude, the internet service was ok, but for being a T1 line, comcast cable does way better than them. Trust me, do not engage in business with this company, total disaster!!




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