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windstream Complaint - Windstream Monopoly - DSL
windstream Complaint

windstream Complaint


Windstream Monopoly - DSL

This review has been resolved or replied to by this company.
I have had Windstream internet coming to my home for a little over 3 years. I have been paying for 12k service, but only connected at about 1.5k speed. I fought with them for a few years and gave up the fight and decided I would have to live with it because they are the ONLY internet provider in the area.

Then in the middle of August, we developed another issue. Every 3 minutes, the DSL modem resets itself, dropping all internet connection. After 20-30 seconds, the internet resets and allows me to once again search online. The problem is I have to cut and past every 2 minutes while writing this review, because the interent keeps dropping and I have to open the web site all over again. I have been trying to get ANYONE from windstream to come fix the issue with no luck. I have taken 3 days off to be home when the repair guy arrives (which has NEVER made it to my house) during the last 30 days. I have decided to live without internet at my house and save to $70.00 a month that they charge without providing service.

I am posting this so maybe you will think twice before you jump into the Windstream circus.

They are the only provider in a lot of area's, and people feel they need internet, so they continue to put up with the worst service in the industry and pay for services they never fully get.

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ProblemSolver says: (6 years ago)
Hello Warmonk101,

I am extremely sorry about this problem you are having.

A few things I would suggest..

First it honestly sounds as if your modem is going out.( Please understand I have nothing to do with any technical aspect, I am just using my personal experience.) I would honestly, see if a friend has another modem you could use or take yours to a friends house- if it drops, it your modem.

Secondly- filters- got a fax on the same line? Alarm system? With no filter? The micro filters go out-cheaply purchased - to much noise will drop your connection..

Static? --on your phone do you hear static?

Your paying for upto 12mb and only receiving upto the 1.5mb... Something is off about this.. Please contact Windstream- be in front of your computer.
1) Ask what is the fastest speed you can recieve?
2) Ask what you have?
3) Any problems in the area?

..... Go to speediest.net... Your download should be upto I would say 9-11mbs( if 12mbs)

If not please just get the rep to do this below..

(make sure the pricing is the same.... I do not know your current package, please check make sure the same exact order just you want it replaced.)

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