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windstream Complaint - Windstream won't port my phone number
windstream Complaint

windstream Complaint

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Windstream won't port my phone number


For weeks, I've been trying to port my telephone number from Windstream to Charter. Windstream keeps making up reasons for a reject. They even went so far as to disconnect my phone that was off for a day after I spent hours trying to find out why it was disconnected. Then they used that disconnect to reject the porting as not a valid number. The next excuse was they had assigned a new account number & PIN number (I'd never had a PIN number before) but they suddenly decided they needed one. They they said they needed a Pass CAPP code, but backed off that when told the FCC had told them 4 years previously they weren't allowed to require it. Then they needed a PON code as they said they had no record of a port ever being requested. I questioned how they would come up with reasons to reject the port if they never received the request. Now we're back to it's an invalid telephone number, even though both Charter & Windstream have made test calls to the number proving it's active. I'm actively paying Windstream for the number, so it's there. Now Charter is telling me I have to call Windstream and straighten out my account. Windsteam is telling me there's no block on my account and it's in good standing and they would release my number if they got a request from Charter and to call Charter back & tell them that. They're saying they'll only communicate with Charter regarding the porting of my number. What a mess. It just goes around in circles.


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