Worst Company in the Industry , Doesnt care about Customer Service - Internet, Cable & Phone Service
To Windstream Management
As a conscious consumer I set for up installation of new services 2 weeks in advance of the date that I was moving into my new home . This installation date was critical for monitoring medical equipment , communications at the house and to be able to work from home .
The experiance to date with Windstream has been horrible , very time consuming and extremely stressful. I was given numerous "excuses" why the date for services did not occur. Everyone just seemed to make up some different excuse . We were never contacted to be advised of a change in the installation date (without me initiating a call) . I have spent countless hrs on the phone and been given several dates for installation of the inet that just push out further and further. I have a 0 confidence level that I will have inet installed by the current date promised of Jan 24th ( or any date ) as previous commitments have not been kept.
I have traveled and worked all over the country and established phone and inet services with basically every provider imaginable . NO INSTALLATION DATE OR TIME WAS EVER MISSED. This leads me to the conclusion that Windstream is the worst provider in the industry.
With no reservation I can say that Windstreams commitment to customer service is the worst Ive every come across. Personally as a matter of work ethics , I couldnt work for a company that is as uncaring about the consumer and as disfunctional as Windstream. In doing research on complaints about Windstream I find that I am not alone.
Today I contacted Hughes net and was on the phone for less than 10 minutes, established an account and have a confirmed installation date and time on Jan 14th. I also have a confirmation by e mail of the installation date . Aside from the ease of communication with them, I learned that I will have higher speed at less cost that what Windstream can provide. WAKE UP --- THERE ARE VIABLE OPTIONS BESIDES WINDSTREAM.
Unless Windstream can get my inet up and running before Jan 14th (when Hughes net installs their equipment ) I will terminate all services with Windstream on Jan 15th. I will also also post my review and comments about Windstream on ever comment board I can find on the Inet. In case you havent ever checked the reviews out there are horrible.
I highly encourage Windstream to work to improve their customer service and reputation in the industry.
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