Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
windstream Complaint - customer no-service
windstream Complaint

windstream Complaint

ADVERTISEMENT

customer no-service


This review has been resolved or replied to by this company.
I moved to this area in February and had to get windstream for my phone service and I am so angry with them that I am searching for another way to get a internet line in my house so I can cancel their service. I wouldn't refer them to anyone for any reason. I first signed up with them and they gave me the most expensive package deal they had, even after I had told them I wanted just the basic line, cause I only needed it for a computer line, and that I had cell phones. Then every month I was paying a bill of $85.00 just to have internet. So I finally called 3 months later and told them that they had put the wrong package on and so she changed the package to the lowest package and said it would be effective at 7pm that night on the 29th of May. Then I called the first week of June to see if they received my payment and she said yes, now you owe $85.00 for June. I told her that they had made a mistake but they fixed it on the 29th, and she said Yes but it won't show until next months billing. So now I still have to pay a full month bill of something I didn't order in the first place, and then I have been on the phone today trying to reach a supervisor all day and not one return phone call yet. They are the worst phone company I have ever had. I had other phone companies and had great service and customer service, this is a real case of CUSTOMER NO SERVICE......


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to windstream
SUBMIT a ticket
for windstream
WATCH videos
for windstream
More windstream Reviews and Complaints MORE reviews and complaints
for windstream

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


ProblemSolver says: (5 years ago)
 0
Hello Dianedevore,

First I would like to apologize for that person that spoke with you. That is NOT AT ALL how calls are supposed to be handled. Please call back and speak directly with a supervisor.
First thing to note.
Don't call in with a rude manner- ( I know your upset, but just be kind- It will get you a LOOOONNG way.)

If your are still unhappy just explain to the rep that you understand they have a job and what they are supposed to do, You would just like to speak with a supervisor to get this issue resolved. I PROMISE you- Your problem will most likely be fixed with the rep coming back on the phone issuing credit to your acct due to the Supervisor explaining - You should not pay for services your not receiving. :))

Any other question please send me a direct Message! If your problem does get Resolved PLEASE update us!

Thank you for your time.
Problemsolver ;)




login with Facebook and share your reviews

More windstream reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team