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windstream Complaint - customer no-service
windstream Complaint

windstream Complaint


customer no-service

This review has been resolved or replied to by this company.
I moved to this area in February and had to get windstream for my phone service and I am so angry with them that I am searching for another way to get a internet line in my house so I can cancel their service. I wouldn't refer them to anyone for any reason. I first signed up with them and they gave me the most expensive package deal they had, even after I had told them I wanted just the basic line, cause I only needed it for a computer line, and that I had cell phones. Then every month I was paying a bill of $85.00 just to have internet. So I finally called 3 months later and told them that they had put the wrong package on and so she changed the package to the lowest package and said it would be effective at 7pm that night on the 29th of May. Then I called the first week of June to see if they received my payment and she said yes, now you owe $85.00 for June. I told her that they had made a mistake but they fixed it on the 29th, and she said Yes but it won't show until next months billing. So now I still have to pay a full month bill of something I didn't order in the first place, and then I have been on the phone today trying to reach a supervisor all day and not one return phone call yet. They are the worst phone company I have ever had. I had other phone companies and had great service and customer service, this is a real case of CUSTOMER NO SERVICE......

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ProblemSolver says: (6 years ago)
Hello Dianedevore,

First I would like to apologize for that person that spoke with you. That is NOT AT ALL how calls are supposed to be handled. Please call back and speak directly with a supervisor.
First thing to note.
Don't call in with a rude manner- ( I know your upset, but just be kind- It will get you a LOOOONNG way.)

If your are still unhappy just explain to the rep that you understand they have a job and what they are supposed to do, You would just like to speak with a supervisor to get this issue resolved. I PROMISE you- Your problem will most likely be fixed with the rep coming back on the phone issuing credit to your acct due to the Supervisor explaining - You should not pay for services your not receiving. :))

Any other question please send me a direct Message! If your problem does get Resolved PLEASE update us!

Thank you for your time.
Problemsolver ;)

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