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windstream Complaint - landline phone - Windstream residential land line
windstream Complaint

windstream Complaint

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landline phone - Windstream residential land line


Since Windstream has taken over the land line phone service in my area we have had the worst customer service I have ever dealt with in my life. The service reps and supervisors and unfriendly, unhelpful and sometimes just plain rude. Was trying to get my service put on hold because my husband has cancer and we won't be home for a few months, was told that it didn't matter what the situation was I could not access the account because my name is not on it. I am a 75 year old lady, when I got this phone service 40 some years ago women didn't put their names on accounts, and who would ever think over 40 years later that you would need to do that , or be told that even though my husband is sick and can't deal with these kind of things that oh welll, we won't do anything to help you. Pathetic. If there was a choice in landline services I certainly would have gotten rid of Windstream long ago as this is not the first time I have had issues with customer service there. On the star scale of 1 to 5 for customer service they score a big fat 0.


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