windstream Reviews and Complaints ^{All Reviews}

User comment:

I would like to share my brief but very unsatisfying experience with Windstream . Moving into my first apartment, I called and set up and appointment for Windstream to come out and set up the cable and internet. Shortly after (still before the installation though), my roommates and I found a better package deal with another local provider and decided to go with them. I immediately called back Windstream to inform them that I would no longer need the installation appointment and I would like to cancel the service. I listened for 15 minutes about why I should stay with the service and decided for some reason to let the lady talk me into a certain option. She explains that she will put the account on hold and if they do not hear back from me then it will be cancelled. Needless to say a week later I got a bill in the mail for 200 and something dollars for a service that I never received. Upon calling the Windstream customer help number and waiting the usual 5-10 minutes to be helped.. I was further informed that I would be liable for a week's worth of service that I used but that they would so graciously knock off the modem/shipping and installation fee. The customer service rep. said this in a way that seemed like he was doing me a favor, when in fact we never received a modem or any service in the first place. He continued to tell me that I would be liable to pay a certain portion of the bill.

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